Working as part of the VNFC Management Team and reporting directly to the Director of Family Development and Food Security, the Family Services and Jordan’s Principle Manager provides strategic and operational leadership to the Family Services and Jordan’s Principle Teams and overall supports for Indigenous families. This position provides supervision, leadership and support to staff within the Family Services and Jordan’s Principle Teams and will ensure that the work of the teams is well integrated and managed to the benefit of the clients/community served.

Leadership duties
• Plan, write, and submit proposals to funders to maintain and expand the programs and resources for the Family Services Team
• Responsible for timely and accurate reporting for all relevant contracts per the requirements of the funding agency
• Participate in collaboration and coordination among internal and external service providers to promote improved partnerships to the benefit of the community
• Work closely with Indigenous Services Canada and the Jordan’s Principle team to prepare timely reporting, updating and financial claims
• Maintain comprehensive understanding of Jordan’s Principle directives and requirements Financial Management
• Manage budget in cooperation with Administration staff, including:
o Participate in annual budget planning
o Regularly monitor budgets and revision of expenditures to ensure minimal variation from projected budgets
o Plan to address budget deficits/surplus

o Review of Family Services Team expenditures
Clinical duties
• Case Management: Problem solving, assigning of caseloads, case planning, direction, de-brief
and analysis of situations.
• Ensure that accurate case files and case management plans are maintained for the families
served, including file recording and monthly reporting systems

Personnel and HR duties
• Ensure adequate staffing to meet the needs of the families and clients served and provide
supervision to all Family Services Team staff including orientation and ongoing performance
management
• Support the integration of the Family Services Team members both within the program area and
with other VNFC program areas
• Be familiar with and administer all relevant VNFC Wellness (HR) policies with team as necessary;
support Family Services Team members in becoming familiar with all Wellness Policies
Organizational Responsibilities
• Maintain confidentiality
• Document and report activity in alignment with VNFC practices and supports internal and
external reporting as required
• Attend relevant professional training and meetings when directed
• Participate in staff development, staff meetings and department meetings as required
• Participate in data collection and evaluation tasks as requested
Communication Skills and Abilities
• Excellent interpersonal communication skills with the ability to successfully develop and maintain
relationships with diverse internal and external stakeholders including the ability to manage
conflict and diverse viewpoints
• Excellent written communication skills with the ability to independently write case notes, reports,
presentations, electronic correspondence, proposals, and other forms of professional
communication
• Ability to effectively conduct file management and integrated case work
• Ability to effectively present information and respond to questions from clients and the general
public
• Ability to read, process and integrate findings into practice from a range of resources including
peer-reviewed literature and governmental reports
• Proficiency in Microsoft Office 365 including Word, Excel, and Outlook
Leadership Skills and Abilities
• Ability to work independently and be part of an integrated leadership team and in partnership
with a variety of community organizations
• Ability to provide collaborative leadership in a complex, not-for-profit organization with a range
of funding contracts and serving people from diverse demographics
• Ability to think critically, multi-task, and balance multiple competing priorities involving diverse
perspectives and client groups
• Project management skills in the development, implementation, and evaluation of services for
families
• Demonstrated ability to integrate Indigenous cultural practices and/or perspectives into
leadership practices and program design or delivery
Program Knowledge and Abilities
• Ability to practice using philosophies of cultural safety and humility, harm reduction, trauma
informed care and decolonial strengths-based approaches
• Knowledge and ability to work ethically and maintain professional boundaries when working with
vulnerable clients
• Sound knowledge of Child, Family and Community Services Act and other relevant acts and
statutes
• Sound knowledge of Jordan’s Principle
• Knowledge of integrated case management and wraparound client service
Qualifications
Education
• Bachelor Degree in Social Work (BSW) or related field and/or equivalent experience and
education
• Recognized course(s) in cultural safety and humility or equivalent life and/or professional
experience
Work Experience
• A minimum two years’ experience working in a child and family services or social services
organization with direct responsibility for providing leadership and supervision, and/or equivalent
experience
• Preference for past experience working in an indigenous serving organization or community
setting.

Licenses and/or Certificates
• Valid BC Driver’s license
• Clean Driver’s record
• Vulnerable Sector Criminal Record Check
• First Aid certification