Child Safety Operations Manager

Website Vancouver Aboriginal Child and Family Services Society

We provide services to strengthen Indigenous families!

Position:              Child Safety Operations Manager (CSOM)

Salary:                  $118,674.08 per annum

Status:                  Permanent full time; Excluded

Posted Date:       June 21, 2024

Department:      Child Safety (CS)

Location:             2020 Yukon Street, Vancouver BC

At VACFSS, we ensure that the rights, safety, well-being and spirit of Indigenous children and families are upheld, honoured, and protected. We strive to eliminate oppression, discrimination, and marginalization within our community. We acknowledge and honor the inherent wisdom, capacity, and resourcefulness of our community in designing programs and services to care for our own children and families. Accordingly, we are dedicated to planning, developing, and implementing creative and innovative Indigenous programs and services in collaboration with members of our community and other agencies.

  • Join an Agency that strives to provide services to strengthen Indigenous families culturally and spiritually!
  • Receive a competitive salary of $118,674.08 per year PLUS a comprehensive benefits package!
  • Take on a challenging role that provides membership in the Public Service Pension Plan!

The Child Safety Program is supported by three (3) Managers who report to the Director of Integrated Practice and Operations for Child Safety, Family Preservation and Communications. The two (2) Practice Managers oversee seven (7) practice teams including family service, collaborative practice, Intake, and Out of Care Options. The CSO Manager, one (1) of the three (3) managers will provide coordination and supervision to the following personnel:  In-Home Support Coordinator, Cultural Care Coordinator, two (2) Administrative Supervisors, and an Accounting Clerk.

The Operations Manager is responsible for:

  • Managing the overall administrative, contractual and operational requirements in the CS program.  This will include providing, coordination, guidance, and leadership to his/her direct reports and others as required.
  • Supporting the combined efforts toward compliance to restorative child welfare practice as per VACFSS Keeping Our Children Safe policy and procedures, Director of CFCSA standards and directives and VACFSS practice and operational policies.
  • Liaising with the contracted service providers, the finance department to track concrete needs funding allocation and expenditures by team with the CS finance clerk.
  • Reviewing and reporting on the expenditures for concrete needs, out of care costs, and child in care costs by client number and other resources related to client support.
  • Tracking compliance to care plans and other ICM requirements on behalf of the practice managers.
  • Ensuring effective coordination for the supervision and transportation for the Access program including collecting data and reporting on the use of transportation and supervision every six (6) months to the Practice Managers and Director.
  • Providing on site liaison with respect to property management, parking, IT support, equipment and asset control (for example, leased vehicles, janitorial services, etc.)
  • Representing management as the lead for Occupational Safety & Health (OSH).
  • Collecting data for the CS multi-year and reporting to the Director.
  • Ensuring training needs are identified and coordinated within the CS Program.  Supports the practice managers in delivering monthly required Program Training in OSH, Policies and Procedures and Practice.
  • Planning and implementing of the hiring and retention strategies for the CS program in conjunction with the Director of Integrated Practice & Operations and the Human Resources Department.
  • Utilizing the Restorative Supervision Model to ensure that delivery of services are provided within the framework of Restorative Practice, ensuring performance development systems and accountability mechanisms are in place within the program and performance reviews are completed.

A complete job description for the position will be provided at the time of the interview.


  • Relational Engagement
  • Leadership
  • Collaborative Planning and Decision Making
  • Emotional Competency
  • Resilience
  • Cultural, Spiritual Expression


  • Bachelor of Social Work or a Bachelor of Arts in a related field with specific experience and training in child welfare.
  • Minimum of 5 years experience as a supervisor or manager in a Child Safety setting.
  • 10 years of experience in a Child Welfare setting with a minimum of 5 years’ experience as a Child Safety Worker.
  • C6 Delegation.


  • A valid BC Class 5 Driver’s Licence and access to a safe, reliable vehicle.
  • Successful completion of a Criminal Records Check required.
  •  Leadership and management training is required.
  • Proficient in computer applications (MS Office) and standard office equipment to generate, access, and disseminate information.


  • Experience working in an Indigenous agency with strong knowledge of Canada’s Indigenous people.
  • Advanced knowledge of Child, Family and Community Services Act and related legislation, policies, provincial and government systems.
  • Demonstrated ability and practical working knowledge of Contract and Budget Management.
  • Strong analytical and problem-solving skills.
  • Human Resources Management in a Union environment preferred.
  • Ability to have flexible working hours during time-sensitive periods is essential.
  • Strong organizational skills.
  • Ability to effectively lead and manage a diverse group of people.
  •  Excellent written and oral communication skills.


  •  Extended health and dental
  • Group life and AD&D
  • Employee Family Assistance Program
  • 100% employer-paid premiums
  • 4 weeks of vacation
  • Access to VACFSS’ Staff Cultural Clinical Counselor, Elder
  • Access to Indigenous Cultural Teachings as coordinated by the Agency
  • Public Service Pension Plan


We thank all candidates for their interest; however, only those selected for an interview will be contacted. Preference may be given to Indigenous candidates as per Section 41 of the Human Rights Code. Please apply directly to the posting here:





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