Community Services Manager

Website NIȽTU,O Child and Family Services Society

NIȽ TU,O Child and Family Services Society supports commitments of Indigenous families in self-determination and decision- making processes over their own families and children. Our staff are committed to ensuring the safety of children, strengthening family relations, and enhancing the well-being of members of the South Vancouver Island First Nations communities.

NIȽ TU,O is continually searching for progressive and innovative ways to serve the community better. We strive to help families and children in a respectful, professional, caring, and culturally relevant manner. As such our dedicated team places a high value on our honesty, integrity, and consistency.

As the Delegated Community Services Manager, you will be responsible for leading a team of delegated Social Workers, Family Support Workers, and a File Administration team. You will collaborate with the NIȽ TU,O Management to deliver a culturally safe delegated services that meet the needs of our Coast Salish Communities. The position reports to the Executive Director. A summary of duties include the following:

  • Working with Social Workers on a monthly basis to review caseload reports and track case progress.
  • Maintaining a client feedback process regarding services delivered.
  • Performing a regular review of referrals and assessing their suitability according to the Agency’s program contract specifications.
  • Providing interpretation of CF&CS Act, Adoptions Act, Young Offenders Act, AOPSI, Chapter Three and other pertinent Provincial and Federal legislation on a regular basis.
  • Managing staff in terms of scheduling, training, employee development, and provision of a first level of response to resolving staff grievances.
  • Coordinating services with other Provincial, Federal, and Municipal agencies in the region.
  • Participating in Community Practice Circle meetings as requested by the committee.
  • In consultations with the Executive Director, meet with Coast Salish Leadership and Administration and participating in Community events and ceremonies.
  • Assisting the Executive Director with negotiation and development of protocols with Coast Salish people in the Region.
  • Participating in short and long term planning and goal setting for the Agency.
  • Maintaining a sound understanding of Funder contract requirements.
  • Assisting the Executive Director in developing and maintaining activity reports for Funders and community.


In order to qualify for this role, you will have previous experience as a Social Worker combined with either a BSW, a BA in Child and Youth Care, an M.ED in counselling, or an MA in Clinical Psychology. Previous delegated child protection experience is also a requirement as is a full C6 delegation or the eligibility to immediately attain a full C6 delegation. Due to the nature of this role a clean criminal record and valid driver’s license are required as well.


Our ideal candidate will also possess the following:

· Knowledge of the seven Coast Salish communities we provide services to, and the culture, language and teachings.

· Knowledge of NIȽ TU,O CFSS, and internal and external resources and community services;

· Knowledge of family centered, family strengthening and strength-based and trauma-informed practice frameworks;

· Knowledge of general program funding and eligibility for expenditures;

· Knowledge of and sensitivity to the shared context of colonization and the implications for Indigenous children, youth, families and communities;

· Well-developed interpersonal skills and effective communication skills;

· Strong organizational and time management skills;

· Ability to orient, train and provide leadership and consultative support to staff;

· Ability to handle crisis and crisis intervention;

· Ability to communicate professionally both orally and in writing;

· Ability to effectively use computer applications such as Microsoft Office Suite, information management systems, and other relevant computer systems


  • Bachelors of Social Work, or Masters in Social Work, or Bachelors of Art in Child and Youth Care, or Masters in Educational Counseling/Masters in Clinical Psychology.
  • Four or more years of experience working with indigenous communities and organizations mandated to provide health, counselling, and child and family services.
  • Candidates must either have or be eligible to attain full delegation.
  • In-depth knowledge of AOPSI and agency’s policies, procedures, and practice manuals.
  • In-depth knowledge of CFCS Act and other related legislation.
  • Valid Driver’s license with a positive driver’s abstract and will be expected to travel for work.
  • You will require a clean Criminal Record Check.
  • Full vaccination required as per NIȽTU,O COVID-19 Policy
  • Lived experience as a member of an Indigenous community and/or Substantial cultural competencies with lived experience of engaging in and maintaining intercultural affiliations
  • Practice rooted in social justice, Indigenous and anti-oppressive approaches to working with communities, families, and individuals.
  • In depth knowledge of the intergenerational trauma that occurs as a result of colonization, including the impacts of the Indian Act, Residential Schools Sixties Scoop, and other oppressive systems and structures.



  • Extended health and dental benefits (premium paid by the agency).
  • PSPP Pension Plan.
  • Relocation assistance for the right candidate.
  • Three weeks of vacation on joining that increases with length of service.
  • Casual dress
  • Company pension
  • Dental care
  • Disability insurance
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care


Salary: Compensation Commensurate with Experience.


Preference will be given to applicants of Indigenous ancestry as per Section 41 of the BC Human Rights Code. Please include “self-identified” if you are voluntarily identifying yourself as a First Nation, Metis, or Inuk (Inuit).


Application question(s):

  • Are you legally eligible to work in Canada?
  • Do you have a C6 delegation? If not please specify if you are willing to obtain C6 delegation (training will be provided)
  • How many years of experience do you have working in Indigenous organizations or communities?
  • How many years of experience do you have working as a Social Worker?


Application deadline: May 23, 2022

Job Types: Full-time, Permanent

Schedule: Monday to Friday


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